To become a member of our store, simply go to our “Register” page and fill in the relevant sections. It is very important that you fill in your member information correctly and completely in order to eliminate the possibility of communication and transportation problems. Please fill in carefully and completely in order for the products and services to reach you quickly and safely. Becoming a member is a very simple and fast process. Being a member does not mean that you are under any obligation. However, carefully read the Sales Agreement before shopping. You have the right to end your membership anytime you want.
The member has the right to terminate his membership at any time. After you terminate your membership, your relationship with our site will be terminated. To terminate your membership, you must submit your request from our contact information page after logging in as a member.
Membership Cannot Be Canceled In The Following Situations
1 – If 60 days have not passed since the last order of the member,
2 – If a membership cancellation request is made with a different e-mail address.
Membership Will Be Canceled By Us In The Following Situations
1 – If the member sends immoral messages or writes comments,
2 – If he attempted fraud
3 – Has attempted to damage the system and the name of the Cultural Heritage store and its official.
Every precaution has been taken in our store for the safety of the member. You are responsible for the security of member information in addition to these measures taken. Do not share the information you use to log in to our store with anyone, do not log into the system from computers that you are not sure of their security.
For each member, there is an address section where they can enter a different address other than their own registered address when finalizing the order. You can use the address section when sending gifts to your friends, as well as during periods when you are at different addresses. For example; You can use this field during the periods when you will be in different branches of the company you work for or when you stay at the cottage, or if you want your invoice to reach you and your order to a friend.
Every member can write comments on products. The more you share your knowledge and experience with other users, the more enjoyable and conscious shopping will be. As customer reviews will be impartial and based on experience, it will create a more conscious shopping environment. There are a few issues that we would like to draw your attention to while writing a product review.
Comments containing respectful expressions to other users and the manufacturer of the product are taken into account within the framework of general moral rules.
Comments are reviewed by our team, and those that are deemed unsuitable are deleted from the system.
Campaign Promotion etc. Notifications
Upon the member’s approval of the membership agreement, within the framework of the relevant legislation, marketing, promotion, advertisement, promotion, etc., including digital marketing related to products and services. It approves the sending of commercial electronic messages by SMS/short message, instant notification, e-mail, social media and online communication networks and other electronic communication tools by Cultural Heritage for purposes and also for information regarding the membership account.
Member at all times; may declare to Cultural Heritage that he/she has given up receiving commercial electronic messages via the relevant electronic communication channels or by performing the refusal process specified in our commercial electronic messages. This request of the Member is processed as soon as possible.
The information you provide regarding your uncompleted orders may also be processed in order to eliminate errors and deficiencies in the completion of the order and to assist you in completing the order by Cultural Heritage. Cultural Heritage may contact its members for this purpose.
The Sales Agreement is the Electronic Distance Sales Agreement between Cultural Heritage and the Customer.
Article – 1
The subject of this contract is the Law on the Protection of Consumers No. 6502 regarding the sale and delivery of the product, whose qualities and sales price are stated below, that the seller sells to the buyer; It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Implementation Principles and Procedures of Distance Contracts.
Article – 2
Cultural Heritage (İbrahim Halil Çakmaktaşı) – Kavaklı Mahallesi Istanbul street İsmail Şen Apt. No 83 Shop No: 7 Beylikdüzü Istanbul Turkey Post code: 34520
Article – 3
BUYER INFORMATION (recipient name and title information)
All members: All buyers who are members of the Cultural Heritage e-commerce store and shop. (hereinafter referred to as buyer or customer).
Article – 4
SUBJECT OF AGREEMENT AND PRODUCT INFORMATION: The type and type of goods/service, quantity, brand/model, color and sales price including all taxes are as stated in the invoice, which is considered an integral part of this contract.
Goods/Products or Services; Type, Amount, Brand/Model, Color, Number, Sale Price and Payment Method are as stated on the site, and these promises may change without notifying the buyer.
Article – 5
5.1 – The BUYER declares that he has read all the preliminary information regarding the basic characteristics, sales price, payment method and delivery of the product subject to the contract specified in Article 4, and has given the necessary confirmation in electronic environment.
5.2 – The product subject to the contract is delivered to the buyer or the person or organization at the address indicated in the preliminary information, depending on the distance of the buyer’s place of residence for each product, provided that it does not exceed the legal 30-day period.
5.3 – Shipping and transportation costs of the purchased products will be borne by the BUYER, excluding campaigns and promotions organized by the SELLER.
5.4 – If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery. In case of return with a carrier other than the one specified for the returned products, the return cost is borne by the consumer. Otherwise, the refund will not be received.
5.5 – The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and together with the warranty documents and user manuals, if any.
5.6 – For the delivery of the product subject to the contract, this contract must be approved electronically and the sale price must be paid in the form of payment preferred by the buyer. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
5.7 – If the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the buyer by unauthorized persons after the delivery of the product, the BUYER himself or the product delivered to the person or institution specified in the sales contract. It has to send it to the SELLER within 3 working days. In such a case, the shipping costs are the responsibility of the buyer.
5.8 – If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the buyer of the situation. In this case, the buyer may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In the event that the buyer cancels the order, the SELLER attempts to cancel the credit card receipt belonging to the buyer and return the relevant amount to the buyer’s account within 7 days, and the transaction is notified to the BUYER via e-mail. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.
5.9 – In case the products delivered to the person and/or institutions that the BUYER and/or the BUYER want to be delivered are defective or broken, the relevant product or products are sent to the SELLER, from the date of receipt by the BUYER, for the necessary repair or replacement within the warranty terms. It is sent within 7 days starting from the beginning and shipping costs are covered by the SELLER. In such a case, if the 7-day period expires, the BUYER has to take the product he has received to the relevant service.
5.10 – This contract becomes valid after it is electronically approved by the buyer and delivered to the address ……………………………
Article – 6
RIGHT OF WITHDRAWAL:
The BUYER has the right to withdraw within 14 (fourteen) days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. In order for the right of withdrawal to be exercised, the SELLER must be notified by fax or e-mail within this period and the product must not be used within the framework of the provisions of Article 7 and the packaging must not be damaged. In case this right is exercised, it is obligatory to return the original sales invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER has been sent to the SELLER. Within 7 days following the receipt of these documents, the SELLER makes an attempt at the relevant bank to return the product price to the BUYER’s credit card account. The SELLER cannot be held responsible for the failures on the bank’s side in the return of the product price. If the original sales invoice is not sent, the value added tax and other legal obligations, if any, are not refunded. The shipping cost of the product returned due to the right of withdrawal belongs to the BUYER.
Following the receipt of the BUYER’s statement regarding the exercise of the right of withdrawal, the SELLER immediately transmits the confirmation information to the BUYER stating that the withdrawal requests have been received.
In addition, the right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, products that deteriorate quickly or whose expiration date has passed. In all kinds of cosmetic products, in contracts for the delivery of goods that are prepared in line with the wishes of the BUYER or clearly in line with his personal needs and that are not suitable for return due to their nature, from the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; The use of the right of withdrawal is subject to the condition that the packaging of the product is unopened, undamaged and the product has not been used, in the contracts for the delivery of those whose return is not suitable in terms of health and hygiene, and in the contracts regarding the goods that are mixed with other products after delivery and cannot be separated due to their nature.
Article – 7
AUTHORIZED COURT: In the implementation of this contract, the Consumer Arbitration Committees and the CONSUMER COURTS in the BUYER’s or SELLER’s settlement are authorized up to the value declared by the Ministry of Industry and Trade. In case the order is approved electronically, the BUYER shall be deemed to have accepted all the provisions of this contract.
Any correspondence to be made between the Parties under this Agreement will be made via e-mail, except for the obligatory cases listed in the legislation. The Buyer agrees that in disputes that may arise from this Agreement, the Seller’s official books and commercial records, electronic information and computer records kept in its own database and servers will constitute binding, definitive and exclusive evidence, and that this article will constitute an evidential contract within the meaning of Article 193 of the Code of Civil Procedure. accepts, declares and undertakes that
In case the Buyer who creates the order in this contract wishes to issue the invoice on behalf of a third company and/or legal entity (including a real person merchant with this phrase), not on his own behalf and account; The Buyer approves the accuracy of the billing information he has given, the invoice amounts and debt amounts to be issued on behalf of the Buyer in the current account, the company and/or legal person’s current account declared by the Buyer, and that the debt is subject to the trade name and tax number declared by the Buyer, in accordance with the terms of the assignment of the receivables. declares that it accepts the arrangement on behalf of the company/legal person. The Buyer agrees to indemnify all the material and moral damages of the Seller arising from this transaction, if the trade name, tax office and number of the company and/or legal entity whose invoice information is declared is incorrect and the relevant company/legal person does not accept the debt. , irrevocably declares and undertakes